Customer Assistance: Benefits & Guarantees

Shopping at Ohshoes.com is risk-free. Ohshoes.com guarantees your satisfaction by offering the following benefits on every purchase:

Free Shipping

UPS Standard Ground Service is free to Ohshoes.com customers, anywhere in the United States. Allow 3-10 business days for receipt within the United States when you order with free UPS Standard Ground Service.

Express Shipping

Ohshoes.com offers express shipping, available during checkout. To learn more about express shipping options and costs, click here.

Back to Top | Back to Homepage

No Sales Tax

Enjoy no sales tax on every order*. Oh! Shoes pays all applicable sales tax for orders shipped in the United States.

* When required, we collect sales tax. The list of states we are required to collect sales tax for appears on the shopping bag screen and, if applicable, the sales tax amount will be displayed on the Order Confirmation page prior to completing your order.

Back to Top | Back to Homepage

Free Returns & Exchanges

We guarantee your satisfaction.

If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you*.

Products that you return or exchange must be unworn/unused. Oh! Shoes does not guarantee wear or tear or any damage unrelated to the manufacturer.

When making a return or an exchange, Ohshoes.com will:

  • Provide you a pre-paid return label for your order to send your item(s) back to us.
  • Credit your full purchase price for each item in the returned shipment to the credit card used to make your purchase.
  • For exchanges, charge the same credit card for the purchase total of each new item. As always, Ohshoes.com will honor all promotions used toward your original purchase and will ship the new item(s) to you free of charge.

Click here to visit the Returns & Exchanges page

Back to Top | Back to Homepage

100% Safe Purchase Guarantee

We guarantee that any purchase you make on the Ohshoes.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Ohshoes.com, you will pay nothing.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Ohshoes.com will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the Ohshoes.com website while using Ohshoes.com's secure server. If such an event does occur, you must notify your credit card provider.

The Ohshoes.com servers use Secure Sockets Layer (SSL), an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, and AOL's browser, so that only Ohshoes.com can read a buyer's personal information.

Shopping online at Ohshoes.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Ohshoes.com, you will be on your way to appreciating the convenience and security of shopping from home.